Inspired Debt Relief Complaints Procedure

Inspired Debt Relief’s Complaint’s Procedure

If you do feel you need to complain about Inspired debt Relief Services or one of it’s agents, then please read our complaint’s procedure below, which provides you with all the information needed in order to lodge a complaint against Inspired debt Relief.

Inspired debt Relief takes pride in it’s customer service and as such takes great pains to ensure that you understand the information we give you as well as the actions we suggest you take.

We aim to provide you with appropriate information wherever possible and always do our best to deal with your affairs in a timely manner.

If you are concerned about any aspect of the service we provide, please talk to your personal debt adviser, who will do their utmost best to explain things to you.

Part of our commitment to customer service is to have a complaints procedure, which you can use if you continue to be dissatisfied with any aspect of our service.

We want to deal with any complaint you may have fairly and quickly and, if you are dissatisfied with our treatment of your complaint, we will give you all the information necessary to refer the complaint to the Financial Ombudsman Service or relevant governing body.

How to complain if you’re unhappy with our service

We strive to offer a great level of service to every single person we speak to, every time, but we don’t always get it right. In the case that a dispute arises we operate an effective complaints policy, which ensures that, regardless of the outcome of the complaint, we consistently deliver fair treatment to complainants and act proactively to reach a resolution. If you are unhappy about any aspect of the service provided by Inspired Debt Relief and would like to make a complaint please get in touch with us using the following contact details:

Telephone: 01505 887333 
Email: idrcomplaints@inspireddebtrelief.com

Address:
Inspired Debt Relief
Complaints Department
PO BOX 136
Port Talbot
West Glamorgan
South Wales
SA13 9BJ

We will usually respond to your complaint within 5 working days, and provide a final response within 8 weeks. If you are dissatisfied with our final response to your complaint, or if we are unable to resolve your complaint within 8 weeks, you will have the right to refer your complaint to the Financial Ombudsman Service:

Telephone: 0800 023 4567 or 0300 123 9123 (mobile friendly) E-mail: complaint.info@financial-ombudsman.org.uk

Address:
The Financial Ombudsman Service,
Exchange Tower,
London
E14 9SR

Website address: http://www.financial-ombudsman.org.uk/

Please note that complaints must be referred to the Financial Ombudsman within a maximum of six months of our final response to you.

You can get free debt advice from the Money Advice Service – an organisation set up by the Government to offer free and impartial advice to those in debt, this free service is updated frequently.

Look No Further. Get Debt Help Today

About Inspired Debt Relief

We are one of the UK's debt help providers and our mission is to help you find an affordable way to deal with your debts and to put you back into control of your finances!

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Money Advisory Service

Free debt counseling, debt adjusting and providing of credit information services is available by contacting the Money Advice Service.

Contact Information

PO BOX 136
Port Talbot
West Glamorgan
South Wales, SA13 9BJ
Telephone: 01505 887333
Email: idrhelp@aspiredebt.com

© 2019 Inspired Debt Relief

Inspired Debt Relief is a trading name of Aspire Solutions (UK) Limited Registered in England & Wales No 6406978
Authorised and Regulated by the Financial Conduct Authority No:678758
Information Commissioner's Number, Data Protection No: Z1254683.
PO BOX 136, Port Talbot, West Glamorgan, South Wales, SA13 9BJ, Telephone: 01505 887333
W: http://www.inspireddebtrelief.com - E: idrhelp@inspireddebtrelief.com

Disclaimer: Please note that all calls to and from the company may be recorded or monitored for quality assurance and training purposes.

Inspired Debt Relief will work closely with you to evaluate your options and then customize a program that meets your financial goals. Details of the fee structure can be found in our terms and conditions. Not all clients are able to complete our program for various reasons, including their ability to save sufficient funds. Our estimates will vary depending on your specific circumstances. We do not guarantee that your debts will be resolved for a specific amount or percentage or within a specific period of time. We only make monthly token payments to creditors as you accumulate funds for the purpose of settling the enrolled accounts. We do not assume your debts, provide tax, accounting or legal advice, nor will we provide credit repair services. Read and understand all program materials prior to enrollment. Like all debt relief options, debt settlement services will adversely affect your creditworthiness. Your creditors have rights which could lead to active collection efforts and the use of legal remedies to aid in their recovery efforts. Interest, fees and charges may increase the outstanding balances of your enrolled accounts in the event your creditors deny our request to suspend the aforementioned. Creditors are not obliged to accept settlement offers however, negotiated settlements obtained on your behalf will resolve the entire account, including all fees and interest accrued. Inspired Debt Relief uses reasonable care to ensure that the information appearing on this website is up to date and accurate. Whilst Inspired Debt Relief takes precautions to prevent the occurrence of errors and omissions, the user of this website should not take the accuracy of the information for granted. Inspired Debt Relief may receive a commission for cases passed to a third party for administration. None of the material contained in this website is to be relied upon as a statement or representation of fact. Inspired Debt Relief does not accept liability or responsibility and it gives no warranty as to the accuracy of this information. Inspired Debt Relief is not giving advice or recommendation by virtue of having provided information on this Website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Under no circumstances will Inspired Debt Relief or its employees accept liability for any decision made or action undertaken as part of reliance to the information contained on this Website. Your use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Your statutory rights are not affected by this disclaimer.